Shipping Information

Dear Customer,

We use DHL for all our deliveries.  DHL deliver door to door.  The reason for sending your gifts by courier is to safeguard your delivery and ensure it arrives in a timely fashion.  DHL do not operate on National or local holidays.
All of our deliveries are made from Monday to Friday between business hours in that country.  Most deliveries in Ireland, UK and EU take place within 24 hours if the destination is near a major airport.  For more rural destinations and destinations outside the EU, please allow up to 48 hours for delivery.  For more information in relation to this, please contact us.

Please always indicate a valid daytime telephone number for the recipient so that the courier company may contact them if required.

We cannot be held responsible for and will not be able to give refunds in the case of late deliveries caused by the courier service, hold ups by customs or force majeure.
Please make sure that your requested delivery date is not a bank or public holiday.

Sending surprise gifts …

A lovely idea but can lead to disappointment if the recipient is unaware of the delivery – is not at home and the gift cannot be delivered.  When sending a surprise gift, please make sure you send it to an address where there is always somebody present (work place, always at home neighbour) as each delivery must be signed for.